Chatbots have become increasingly common as firms struggle to keep up with a surge in enquiries from customers during the pandemic, at a time when many have fewer staff manning their call centres.
from TV Aerials Huddersfield News https://www.dailymail.co.uk/money/news/article-9291693/Robots-posing-humans-answer-85-customer-queries-online.html?ns_mchannel=rss&ito=1490&ns_campaign=1490
via TV Aerials Brighouse
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